Last updated: 8 July 2026

Rage Room Genk (“we”, “us”, “our”), located at Industriezone Genk-Noord, Woudstraat 15, Genk, Belgium, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, and what rights you have under the EU General Data Protection Regulation (GDPR).

1. Who is responsible for your data?

Rage Room Genk is the data controller for the personal data processed through this website and our booking services. If you have any questions about this policy or your data, you can contact us at:

• Address: Industriezone Genk-Noord, Woudstraat 15, Genk, Belgium
• Email: info@rage-room.be
• Phone: +32 477 3178 08 / +31 628 1668 92

2. What data do we collect?

Depending on how you use our website and services, we may collect:

• Contact and booking details: your name, email address, phone number, and the date, time, and type of session you book.
• Payment information: payments are processed by our payment provider; we do not store your full card details.
• Communication data: messages you send us via our contact form, email, phone, or social media.
• Technical data: IP address, browser type, device information, and browsing behaviour on our website, collected via cookies and similar technologies (see our Cookies Settings page).
• Safety-related data: where required, confirmation of your age and your acceptance of our safety rules and waiver before participating in a session.

3. Why do we process your data?

We process your personal data for the following purposes and legal bases:

• To handle your booking and provide our services (performance of a contract).
• To respond to your questions and requests (legitimate interest / pre-contractual steps).
• To ensure safety and comply with legal obligations, such as age verification and signed waivers (legal obligation / legitimate interest).
• To send you marketing communications, only if you have given your consent; you can withdraw this consent at any time.
• To improve our website and services using analytics, based on your cookie consent.

4. How long do we keep your data?

We keep your personal data no longer than necessary for the purposes described above. Booking and invoicing data are retained as long as legally required under Belgian accounting and tax legislation. Marketing data are kept until you withdraw your consent or unsubscribe.

5. Who do we share your data with?

We never sell your personal data. We only share data with trusted service providers who help us run our business, such as our booking system, payment provider, email provider, and website host. These providers process data on our behalf under data processing agreements. Where a transfer outside the European Economic Area takes place, we ensure appropriate safeguards are in place.

6. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you;
• Have inaccurate data corrected;
• Have your data erased (“right to be forgotten”);
• Restrict or object to certain processing;
• Receive your data in a portable format;
• Withdraw your consent at any time, without affecting processing carried out before the withdrawal.

To exercise any of these rights, email us at info@rage-room.be. We will respond within one month. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit, www.gegevensbeschermingsautoriteit.be).

7. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access, including secure connections (SSL/TLS) and restricted access to personal data.

8. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the date of the last update shown at the top.