Terms and Conditions

Last updated: 8 July 2026

These Terms and Conditions apply to all bookings, visits, and services provided by Rage Room Genk (“we”, “us”, “our”), located at Industriezone Genk-Noord, Woudstraat 15, Genk, Belgium. By making a booking or participating in a session, you agree to these terms.

1. Bookings and payment

• Bookings can be made through our website, by email, or by phone. A booking is only confirmed once you receive a confirmation from us.
• Prices shown on our website include VAT unless stated otherwise. We reserve the right to adjust prices; confirmed bookings keep the price agreed at the time of booking.
• Payment must be completed as indicated during the booking process. Unpaid bookings may be cancelled by us.

2. Cancellation and rescheduling

### Booking systems, payment processing and confirmation

1. Third-party service providers

The Rage Room may use third-party booking platforms, payment service providers, banks, card networks, email providers and other technical service providers to process reservations, payments and booking communications. These providers may be changed from time to time.

The availability and processing times of these third-party services may be outside The Rage Room’s reasonable control.

2. When a booking is confirmed

A booking is confirmed only when:

* the payment has been recorded as successfully paid by our payment provider; and
* the reservation has been created in The Rage Room’s booking records or has been manually confirmed by The Rage Room in writing.

A pending, reserved, authorised or approved amount shown by a customer’s bank or card provider does not by itself prove that The Rage Room received the payment or that a booking was confirmed.

3. Missing or delayed confirmation messages

A delayed, missing or incorrectly filtered confirmation email does not invalidate a booking that has otherwise been successfully created and confirmed in our booking records.

Customers are responsible for entering correct contact information and checking their inbox, spam folder and booking details. If no confirmation is received, the customer must contact The Rage Room as soon as reasonably possible, preferably within 1 to 2 hours of the payment.

Failure to receive or read a confirmation email does not constitute a cancellation and does not extend or reset any cancellation or rescheduling deadline.

4. Pending payments and temporary card reservations

Banks and card providers may temporarily reserve or authorise an amount while a payment is being processed. If the payment is cancelled, rejected, expired or not completed, the reserved amount may remain visible temporarily.

Where The Rage Room has not received the funds, The Rage Room cannot issue a refund. The release of a temporary authorisation is controlled by the customer’s bank, card issuer or payment provider. The Rage Room will provide reasonable assistance where possible but is not responsible for processing or release delays outside its reasonable control.

5. Payment received but no booking created

If The Rage Room receives a completed payment but, due to a technical or communication failure, no corresponding booking is created, the customer must contact The Rage Room promptly and provide reasonable evidence of payment.

The Rage Room will first use reasonable efforts to:

* restore the requested booking if the selected time remains available; or
* offer a reasonably comparable alternative date, time or service.

6. Valid bookings and cancellations

If payment was completed and a valid booking was created, the booking remains subject to The Rage Room’s cancellation and rescheduling policy from the original booking date and time.

Cancellations made more than 14 days before the scheduled session are eligible for a full refund. Cancellations made within 14 days of the scheduled session are non-refundable. A missing or delayed confirmation message does not create an additional right to cancel or receive a refund.

7. Duplicate payments

Verified duplicate payments received by The Rage Room for the same booking will be refunded. Customers are requested to contact The Rage Room before attempting the payment again if the status of an earlier payment is unclear.

8. Limitation of liability

The Rage Room is not liable for indirect or consequential losses caused by outages, delays or errors of third-party booking, banking, payment or communication services that are outside The Rage Room’s reasonable control.

3. Age and participation requirements

• Participants must be at least 18 years old. However, kids starting from 6 – 17 years old can join with parental consent and supervision.
• All participants must sign our safety waiver before the session begins.
• Participation is not allowed while pregnant, under the influence of alcohol or drugs, or with medical conditions that could make the activity unsafe. We reserve the right to refuse access without refund if a participant appears intoxicated or unfit to participate safely.

4. Safety rules

• Participants must wear the protective equipment we provide (coverall, helmet or face shield, gloves, and sturdy closed footwear) at all times during the session.
• Participants must follow all instructions from our staff and the safety briefing at all times.
• Only items provided or approved by us may be smashed. Throwing objects at doors, windows, cameras, lights, or other people is strictly prohibited.
• We reserve the right to end a session immediately and without refund if safety rules are violated.

5. Liability

• Participation in a rage room session is at your own risk. Rage Room Genk is not liable for injury, damage, or loss arising from failure to follow the safety rules or staff instructions.
• Our liability is in all cases limited to direct damage and to the amount paid for the booking in question, except in cases of intent or gross negligence on our part.
• Participants are liable for damage they intentionally cause to the premises, equipment, or protective gear outside the normal use of the experience.
• We are not responsible for loss of or damage to personal belongings brought onto the premises.

6. Vouchers and promotions

• Gift vouchers are valid for the period stated on the voucher and cannot be exchanged for cash.
• Promotional offers cannot be combined unless explicitly stated.

7. Complaints

If you are not satisfied with our services, please contact us at info@rage-room.be or +32 477 3178 08. We will do our best to resolve your complaint as quickly as possible.

8. Applicable law

These Terms and Conditions are governed by Belgian law. Any disputes will be submitted to the competent courts of the district in which Rage Room Genk is established, unless mandatory law provides otherwise. EU consumers may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

9. Changes to these terms

We may update these Terms and Conditions from time to time. The version published on this page at the time of your booking applies to that booking.